top of page
REFLECTION
Search
4 min read
Buc-ee's: A Roadside Revelation on Customer Experience and Brand Loyalty
Uncover how Buc-ee's has created a devoted fanbase through unforgettable experiences, nostalgic connections, and unwavering brand values.
4 min read
Personas are worthless
Personas are worthless until you bring them to life. Learn five common persona pitfalls and ways to make personas a strategic, pivotal asset
3 min read
Making Time for Joy: Finding my Laugh Again on a Pedego Ride
Ice cream cones with sprinkles. Bike rides. Double rainbows. Swimming pools. Universal moments of joy. Designer and author Ingrid Fetell...
4 min read
No Dead Flowers here: Using Customer Journey Maps in the Classroom
MKTG 455: Strategic Internet Marketing, taught by Adjunct Professor Stuart Atkins at Cal State Fullerton was where I found myself on the...
1 min read
Use Personas to Walk in Your Customer's Shoes
When you design products and services, do you start with your customer? Are you thinking about the pain points of your core audience? Are...
5 min read
Five Key Customer Experience Lessons from Apple Retail
With over 1 million visitors a day and $5,775 of revenue per square foot (2014, according to eMarketer, published in Fortune), Apple...
bottom of page